All orders to the value of $150 or more are shipped via Australia Post for FREE!
Orders under $150 incur a flat rate of $10 and will be sent via Australia Post. Standard Delivery estimated time frame within Australia is 3-5 business days.
Orders are processed and posted the same day if the order is placed before 2pm Monday to Friday.
RETURNS POLICY
At Bestique, we hope you absolutely love your purchase. However, we understand that shopping online can sometimes be difficult, which is why we provide detailed product descriptions, sizing information and photos to help you make the best choice.
If your purchase isn’t quite right, we’re happy to help.
ONLINE RETURNS
Change of Mind
We happily accept returns on full-priced items for either an exchange (subject to availability) or a Bestique Store Credit.
To be eligible for a return:
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Returns must be requested within 30 days of receiving your order.
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Once approved, your return must be received by us within 10 days.
- Items must be unworn, unwashed and in their original condition.
- All original tags must remain attached.
- Items must be free from makeup, fake tan, deodorant, perfume, pet hair and any marks.
- Footwear must be returned in its original box without damage.
Once your return has been received and inspected, we will process your exchange (if requested and available) or issue a Bestique Store Credit via email for the value of the returned item.
Store Credits:
- Never expire.
- Are non-refundable.
- Cannot be redeemed for cash.
- Can be used both online and in-store.
Return postage costs are the responsibility of the customer.
We recommend using a tracked postage service, as Bestique cannot accept responsibility for items lost in transit.
EXCHANGES
We are happy to offer exchanges on full-priced items, subject to stock availability.
Please note:
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We do not hold exchange items during the return process.
- Your requested size or style will only be exchanged if it is available when your return is received and processed.
- We cannot guarantee stock availability while your return is in transit.
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If your requested item is no longer available, a Bestique Store Credit will be issued for the value of your returned item.
- Customers are responsible for the cost of returning the original item. Bestique will cover the postage cost of sending your exchanged item back to you within Australia.
SALE ITEMS
All sale, clearance and promotional items are considered final sale.
We do not accept returns, exchanges or provide store credit for:
- Sale items
- Clearance items
- Discounted or promotional purchases
Please choose carefully before purchasing sale items.
FAULTY ITEMS
If you believe your item is faulty, please contact us within 7 days of receiving your order by emailing hello@bestique.com.au.
Please include:
- Your order number
- Photos of the fault
- A brief description of the issue
Please do not return faulty items until you have been contacted by our team.
If your item is confirmed to have a manufacturing fault, we will resolve the issue in accordance with Australian Consumer Law by offering, where appropriate:
- A replacement
- A repair
- Store Credit
- A refund
NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns on:
- Earrings
- Beauty products or cosmetics that have been opened or used
- Gift Cards
- Sale or clearance items
HOW TO RETURN YOUR ORDER
- Email hello@bestique.com.au with your order number and reason for your return.
- Our team will provide you with return instructions.
- Send your item back using a tracked postage service.
- Once received and inspected, your exchange or Store Credit will be processed.
RETURN ADDRESS
Bestique
Shop 7, 216 Philip Street
Kin Kora QLD 4680
AUSTRALIAN CONSUMER LAW
This Returns Policy is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes or limits your rights relating to faulty, damaged or incorrectly supplied goods.
